Frequently Asked Questions

Frequently Asked Questions

Not received your order yet? Please check your despatch email for your unique tracking information. The courier will update you with the latest movement on your parcel.
Unfortunately once an order is placed our warehouse and suppliers are already picking and processing your order, so we are not able to make any changes. Please make sure all the details are correct prior to you placing the order to avoid any disappointment.
As we are a Marketplace, some of our wonderful products come from different vendors. This means that your parcel may arrive separately and even by a different courier. Please be assured it will be on route to you as soon as possible.
We will replenish stock every few weeks, unfortunately we don't always know when. We suggest you keep checking online. Once our stock is in, the website is instantly updated.
We are now offering free returns for UK customers. For more information please click here
If you are having trouble playing a playlist created from a Apple/Mac OS/OSX computer, please visit the following page for instructions.
If you are not able to place your order online, please get in touch with our order line so they can assist you in placing your order. Alternatively, email happytohelp@unforgettable.org. Please summarise the errors you are experiencing.
This is dependent on the courier the supplier uses to deliver, however if you have tracked your order and it has not arrived within 7 working days, (10 working days for international) please email happytohelp@unforgettable.org. If you missed your delivery, please get in touch with the courier directly.
Please check your SPAM folder, on occasion our emails can be diverted to this inbox. If this has still not arrived please email happytohelp@unforgettable.org with your name and delivery address.
We can accommodate international delivery on a number of our products. All those products will detail on the page under Delivery Information. If this is not detailed then unfortunately this service is not available for this item.
Once an order has been placed unfortunately we are unable to make any amendments to your order. Please ensure the address is correct prior to you placing the order.
Only an account holder can legally use the card. If you have the power of attorney then you can also place the order on behalf of the account holder.
Once your order arrives with us, we will process your refund within 1 working day. It will take approximately 3-5 working days for the monies to reach your account. For any issues with this refund please contact your bank or building society for further information.
Please email our Customer Services with the details of your purchase, and a summary of the fault you are experiencing. We will advise on the return and investigation of the fault. Contact us on happytohelp@unforgettable.org.
Our phone lines and instant messaging service are open from 9.30am - 6pm Monday to Friday. You can email us at any time using the contact form on the website or by emailing happytohelp@unforgettable.org.
Manging your account is easy. Simply click on ‘Your Account’ at the top of the page, and select the appropriate option from the menu. From here you can change your personal details, your card details, change your password, track your orders and much more. Make sure you click ‘Save’ after making your changes.
You will see an orange box titled ‘Unforgettable Newsletter’ at the bottom of every page of the Unforgettable.org website. You can input your email address and click on the tick to sign up to our newsletter.

Your preferences can be managed at any time by logging into your account.
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