Unforgettable announcement

We are pleased to announce that Unforgettable and Live Better With, two businesses that share a common mission, are merging. The combined business will trade as Live Better With and the Unforgettable website will trade as normal until further notice.

The merger will enable a combined business to better serve the needs of the millions of people worldwide living with long term health conditions.

An Unforgettable few years and an exciting future

Read James' Blog Post

We have put together some FAQs below so you can find more on what the changes will mean for you.

 

General FAQs

Live Better With was set up in 2015 to improve the lives of the millions of people living with cancer all over the world. Working with patients, families and medical experts, the team have handpicked 1000s of products, written over 250 practical articles and guides and built a supportive online community of over 70,000 people talking about cancer and supporting each other.

In 2018, Live Better With created a similar proposition for Menopause and will extend its offering to dementia as part of the merger.

Unforgettable and Live Better With share a common mission. The merger will enable a combined business to better serve the needs of the millions of people worldwide living with long-term health conditions including dementia, cancer and menopause.

This includes working to increase the availability, affordability and quality of products that improve everyday life, continuing to create and share practical information and building online communities that connect like minded people looking for support and advice.

The range of products offered by both Unforgettable and Live Better With is continually reviewed to ensure only the most suitable and helpful ones are available.

The Unforgettable website will trade as normal until further notice. Going forwards, some products may be added or removed to the range.

The combined business will trade under the Live Better With brand name.

The Unforgettable website will trade as normal until further notice and we will update you as and when any changes occur.

Yes, the Dementia Support Group will continue to exist.

Yes. All orders placed will be fulfilled as normal. The Unforgettable website will trade as normal until further notice.

Yes. The Unforgettable team will continue to fulfil your order as normal. Please rest assured your order will get to you within our usual delivery time frames.

The Unforgettable team will continue to support you with any enquiry you may have. Any past orders will still be met with the same support you would receive normally from the Customer Care Team at Unforgettable.

B2B - FAQs

Yes. The Unforgettable Team will continue to support you to help with any enquiry or order request you may have, as per the normal processes.

The Unforgettable website will still be trading for the foreseeable future. If there are any changes to the processes and procedures that will affect you, please be assured you will be updated directly.

Yes. As Unforgettable are trading as normal for the foreseeable future, any pricing agreements and discounts will stand as per any quotes within the 30 days offered.

If there are any changes that will affect outstanding orders in the future please be assured you will be notified. However please contact our team directly for any queries you may have.

No. The Unforgettable Care Team will continue to support you to help with any enquiry or order request you may have, as per the normal processes. The Unforgettable website will still be trading for the foreseeable future.

If there are any changes to your point of contact, please be assured you will be updated.

No. The Unforgettable website will still be trading for the foreseeable future.

If there are any changes to the processes and procedures that will affect you, please be assured you will be updated.

No. The Unforgettable Team will continue to support you to help with any enquiry or order request you may have, as per the normal processes.

The Unforgettable website will still be trading for the foreseeable future. If there are any changes to the processes and procedures that will affect you, please be assured you will be updated.

The Unforgettable Team will continue to support you to help with any enquiry or order request you may have, as per the normal processes. The Unforgettable website will still be trading for the foreseeable future.

If there are any changes to the processes and procedures that will affect you, please be assured you will be updated.

Yes. The Unforgettable team will continue to fulfil your order as normal. Please rest assured your order will get to you within our usual delivery time frames.

The Unforgettable team will continue to support you with any enquiry you may have. Any past orders will still be met with the same support you would receive normally from the Customer Care Team at Unforgettable.

Suppliers - FAQs

Your new point of contact is Rose McGowan Head of Buying and Merchandising for Live Better With. Rose McGowan rose@livebetterwith.com

Victoria Smith, Head of Retail, Unforgettable.org is in situ working with Rose to integrate the businesses until the middle of July.

Please continue to deliver your stock to Whistl.

Please continue to send your invoices to finance@unforgettable.org

 

Top