For your Unforgettable Personal Alarm & GPS Tracker



Tariffs, charges and international coverage


Text and calls to the device will be charged at your standard network rate.

The costs from call, texts and location requests in the UK and Europe are*:

£0.10 £0.07 £0.12
Per MB of Data Per Text Per Minute

For normal use, we would expect the device to use £3-4 pounds of credit a month. This will be more when alerts such as fall alerts are activated, calls are made regularly or multiple geo-fences are set.

*Some exceptions may apply, click here for the full list.

Click here to top up

Click here to set up up low credit alerts and automatic top-ups

We recommend setting your low credit alert to at least £1.50, it may take you a few hours to top up the credit and this will make sure there is enough credit in case of an emergency.


Battery life and charging


The battery will last up to 8 days on standby. We recommend charging every night, and putting the personal alarm and GPS tracker back on every morning as part of a regime. This means it will always be with you and always charged and ready to go.

Alternatively, build charging into a carers schedule so that you know the device is getting charged at the right times.

Charging is easy. Simply place the device in the charging cradle. The red charging light will glow when the device is charging correctly.

All emergency contacts will receive a low battery alert when the battery level drops below 20%. We recommend charging the device urgently below 15% as this may impact the devices location accuracy and other functions.



FAQs and troubleshooting


The number and activation code is included within the box.
A geo-fence, sometimes called a “Safe Zone” is a virtual perimeter, which once crossed can send an alert to the emergency numbers. The geo-fence can be anything from 100m up to many kilometres. You can choose if you would like to receive an alert when the device enters or leaves an area. See page 5 of the manual for full setup details.
The GPS location can be accurate to 5- 10 metres, however please be aware, use indoors, in areas with low or limited GPS reception will reduce the accuracy.
Calls and texts to the tracker will be charged at your standard network rate.

For calls and texts from the tracker, the costs in the UK and Europe are: £0.07 Per Text, £0.12 Per Minute and £0.10 per MB of data.

We would expect the device to use £3-4 pounds of credit a month. This will be more when alerts such as fall alerts are activated, calls are made regularly or multiple geofences are set.

Click here for full charges and international coverage.
To set the device up, you can use any mobile phone. To open the location links you will need to use a smart phone. To get the most out of the device, we recommend all emergency contacts use smartphones. Landline and non-smart phones can be used, however they will not benefit from the text alerts in the same way.
The Unforgettable personal alarm and GPS tracker does not yet come with an app. If you think this is something you would like us to add. Please let us know why at happytohelp@unforgettable.org.
The battery will last up to 8 days on standby. We recommend charging every night, and clip, slip or pop it back in your pocket every morning as part of a regime. This means it will always be with you and always charged and ready to go.

Alternatively, build charging into a carers schedule so that you know the device is getting charged at the right times.

All emergency contacts will receive a low battery alert when the battery level drops below 20%. We recommend urgently charging the device below 15% as this may impact the devices location accuracy and other functions.
No, the SIM card is pre-installed and is provided with the device for your convenience.
It is 61mm long, 43mm wide and 16 mm deep. Weighing 35 grams.
Signal quality will vary depending on environmental factors. The tracker comes fitted with a roaming SIM card which means it will connect to the strongest signal. There may however be areas where the tracker cannot receive a signal. For this reason, we recommend that you do not rely of the device for safety but use it as one tool to help someone stay safe. Location accuracy will decrease when inside buildings or when the signal is limited.
Yes, the device comes with a 12 month, manufacturers warranty. Please note that the warranty will be void if damaged due to water.
Yes, simply text the tracker “SMS0” and to disable the SOS Texts and “Call0” to disable all calling from the device. You will still be able to request locations and call the device. To re-enable each function, simply text “SMS1” and “Call1”.
We have more FAQs and a Troubleshooting section on page 11 of the full-length user manual which you can find here.

If you are still having problems or have a question, please contact us at happytohelp@unforgettable.org or call us 020 3322 9070 and we'll be happy to answer any queries you may have.

Contact us


At Unforgettable.org we are always looking to improve the service and products that we offer. We have a team, dedicated to listening to you, finding new products and designing new ones. If you have an idea, a problem or a solution, please let us know and we will see if we can do something about it.

Email ideas@unforgettable.org or call 020 3322 9070 and ask for the product team.

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